A support system for a development studio’s Discord. Tickets get categorised and routed, and the conversation survives the channel being closed.
Highlights
- Built multiple ticket categories driven by dropdown menus.
- Implemented role-based permissions for staff access.
- Created a web transcript archive behind authentication.
- Developed review requests and a mobile-friendly interface.
Stack
- Node.js - Runtime the bot and its web panel run on.
- Discord.js - Gateway and interaction handling.